Every stage of the custody lifecycle is executed by trained operators against written procedure, then evidenced in the record. Engineering judgement and inspection discipline are what turn a procedure on paper into a barrel you can prove.
Operations Framework
How the Terminal Operates
From nomination to cargo release: the seven-stage operating discipline applied to every barrel in custody.
Operational Excellence
People, Procedure, Evidence
Operating Discipline
The Custody Lifecycle
A storage customer is buying a process, not just steel. This is the process — stage by stage, with the records each stage produces.
01
Product Receipt
Every receipt begins before the product arrives: nomination review, quality documentation check, tank allocation and a verified line-up. On arrival — by vessel, pipeline or truck — opening gauges or meter readings are taken, first-foot samples drawn where applicable, and receipt proceeds under continuous monitoring until closing measurement.
NOMINATIONCoQ / CoA REVIEWOPENING GAUGEFIRST-FOOT SAMPLE
02
Storage Management
In storage, product is managed against its service envelope: level and temperature monitoring, roof position on floating-roof tanks, water draw-off checks and periodic circulation or heating where the grade requires it. Tank status is reviewed daily against the stock ledger.
DAILY TANK STATUSTEMP / LEVEL LOGWATER DRAW-OFF
03
Quality Monitoring
Quality is protected, sampled and evidenced — not assumed. Samples are drawn at receipt, in storage on a defined cadence or before any movement, and at redelivery. Retained samples are sealed and stored per the agreed retention protocol an agreed retention protocol; testing is performed by an accredited independent laboratory against the grade's specification sheet.
SAMPLING PLANSEALED RETENTIONSPEC-SHEET TESTING
04
Inventory Control
Every parcel is reconciled daily: physical gauging versus book stock, receipts and deliveries versus movement orders, with gains and losses computed and explained within agreed tolerances. Customers receive stock statements on a defined cadence an agreed reporting cadence and may verify holdings through their appointed surveyor at any time.
DAILY RECONCILIATIONSTOCK STATEMENTSSURVEYOR VERIFICATION
05
Transfer Coordination
Movements are scheduled through a single coordination point that owns the movement order: quantity, route, line-up, rates and timing. Marine movements add berth scheduling, agent liaison and ship–shore planning; pipeline movements add batch windows agreed with the connected party.
MOVEMENT ORDERBERTH SCHEDULEBATCH WINDOW
06
Documentation Process
Each operational event generates its record at the moment it happens: gauge tickets, meter tickets, sample labels, ship/shore checklists, movement orders and stock statements. Documents are version-controlled, signed by the responsible operator and — where custody is affected — countersigned by the surveyor. The file for any parcel can be reproduced for audit in full.
GAUGE / METER TICKETSSIGNED CHECKLISTSAUDIT-READY PARCEL FILE
07
Cargo Release Procedures
Product leaves the terminal only against authenticated release instructions from the party entitled to it, verified per the release protocol agreed at onboarding — including callback verification for high-value releases. Closing measurement, final documentation and confirmation to the customer complete the movement.
AUTHENTICATED RELEASECALLBACK VERIFICATIONCLOSING MEASUREMENT
Fig. 1 — Every operational event produces a signed primary record before it produces a report.
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